Old Republic Home Protection
Reviews and Complaints
Pool pump
Lack of living up to home warranty contract
My A/C broke on June 30, 2021 and ORHP was contacted and a service provider did come out. However, since then, ORHP has been giving excuses after excuses as to why the part has not been delivered to the service provider for instillation.
User's recommendation: Do not waste your money on an ORHP warranty
Refrigerator
User's recommendation: *** NO!!
Your phone numbers don't work
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Verified ReviewerDissatisfied with service and consumer fairness
My real estate agent picked "Old Republic" as a good house warranty insurance company but it was never explained to me that I had to pick a few things of my appliance to add to the service, like my refrigerator. So when my refrigerator had a problem, I was told it wasn't covered and I had 30 days to place it on the request.
Of course I didn't know this because usually the refrigerator is included with all the appliances in your home. When I decided I no longer wanted to use their services and wanted a refund. The customer service charged me a fee for cancelling and then charged me for any services I used. So in essence, although I paid 500.00 for a year of service when I cancelled the service, somehow I owed them $18.00.
This is unbelievable when my insurance was paid in full for the year and I was cancelling at 6 months.
They really never serviced me. Anytime service companies came out, I had to pay an additional 75.00. Don't use this company because they keep your monies when you cancel early. They keep saying it was in the fine print.
So although I paid for insurance, I still had to pay out more for services. Don
- No refunds even if you cancel early
Preferred solution: A refund for the six months I cancelled the service.
User's recommendation: Don't use this company for your home warranty. There are better companies out there that really service you and not just out to take your money for nothing.
This company does not promote what is in there contract.
- Good in the beginning
- Incompetent contractors
Preferred solution: Price reduction
Worst Home Warranty
NEVER USE OLD REPUBLIC!!
- Cheap
- Wont ever pay your repair
- 3 rejections
- Incompetent contractors
Preferred solution: Full refund
Useless
Contract Provider
WORST CUSTOMER SERVICE EVER
Hello, my name is Baylee Mann. Let me just start out with saying I never place complaints like this but I am appalled by how poor of service your company provides.
We have home insurance so when things break you guys would be there to help maybe even make things easier, and faster since you are supposed to be organized. I have called in several times to try to help you guys do your job and move things a long, but here I am a month later still with a broken dishwasher. I hope this email will finally reach someone who is good at their job and can actually complete what was promised when we got insurance through you. The calls I make are getting me nowhere I don’t know who to contact or what to do other than write it as a google review and get my story out so I can save other people from terrible experience we have had.
You guys have made a broken dishwasher 10 million times harder. First of all we trust you to send professional companies to our home. We trust that they are certified and good at their job. Yet after having to take 2 days off work and the technician reporting back to you that our dishwasher is broken you make us get a second opinion, but we didn’t choose him to come in the first place you did!
It’s fine that if is proto call to get a second one, but you think knowing how long we have been waiting you guys would be on top of it. I am not using a THIRD vacation day to have another technician. I called in and requested to have someone come on Saturdays, but they couldn’t help and said I would have to figure it out. I called the new tech.
several times and he never responded finally 4 business days later he answered and just said I don’t do Saturdays I will call you back a different day to set up an appointment. He still has never called back and it’s a week later. I don’t know why it is so hard for you guy to find business professionals, but the way he is communicating is beyond unprofessional. I am so tired of waiting on you guys to do your job and whole heartedly regret choosing you for insurance.
If I were you guys and heard about this ridiculous process I would be so embarrassed. So hopefully this gets to someone who can find us a new PROFESSIONAL tech. that can come on Saturdays so you can stop wasting our time and making our lives way harder than they need to be. I am sorry to be so blunt with you, but clearly someone needs to tell you how it is because my numerous polite calls aren’t enough for you to finish the job.
My phone number is 801-624-****. Please call or email back with the new tech’s number that can come on a Saturday ASAP!
Preferred solution: I want to be done with you and your techo.'s mail us a check and we find someone to fix it ourselves or buy a new one if thats what it needs. And you to make up for the huge waste of time and days off I have taken.
Awful Experience Filing complaint with BBB
No heat and no service call for at least a week
Letter from a contractor, ORHP customer please read
As contractors, when we first start out learning the trade, it is drilled into us to never talk bad about other contractors or anyone else in the industry. However, it is very difficult for us as professionals to be in the business of serving people while experiencing all the negative that surrounds home warranties and stay completely silent about it.
False Sense of Protection
Most consumers first get a taste of a home warranty because it was sold with their home when they moved into it. They then renew every year with the assumption of when something goes wrong with their home, it will be covered. Homeowners pay a service fee (deductible) the first time a service provider is dispatched by the warranty company to make a repair.
Every week we get many calls from uncomfortable homeowners who have a home warranty and they are in a panic. Most have been without air conditioning or plumbing for 3+ days because the home warranty company and the approved contractor they recommend to come out can’t get to them for several days.
The devil is in the details.
Home warranty companies are not on the consumers side (nor the contractors side). They are NOT in business to spend money. They are simply an insurance company looking to protect their interests and reduce claims.
On the home warranty contract, there is some very fine print. Most of it states obvious reasons that a claim would not be approved. But a lot of people don’t see the deeper motives and issues surrounding their business model. Here are some helpful points you should consider before moving forward with signing a home warranty contract.
You are most likely going to pay a lot more than just your deductible. If you read the fine print on your home warranty contract, you will find out that it states you will sometimes have to pay for miscellaneous parts and labor that is not covered on some claims. They do not cover code upgrades, rust, equipment not properly maintained (cleaning & etc).
Be prepared to spend long amounts of time on the phone. Many home buyers have to call in the same repair claim multiple times. This is typical with most home warranty companies. Remember, the home warranty company is a for profit company that will try and do the “least expensive” repair. Example, your 18 year old air conditioning unit stops working. The warranty company repairs the unit and everything seems to be working OK. Even though the system probably just needs to be replaced with a newer more efficient unit. Your A/C unit stops working again a week later. The warranty company authorizes another repair. A/C unit is working fine but then again a week later the unit fails. The other bad part is the warranty companies are overwhelmed with calls daily and you will have to talk with rude customer service reps who just want to get you off the phone.
Lower level of skill & quality from service companies. There are very few contractors who will work with warranty companies. The ones who do work for them are not paid even close to a fair amount for the repairs and either have to cut corners on repairs or find other “non-covered items” to repair/replace just to make any money on the trip out there. The lower than normal pay from the warranty companies also creates a spiral effect forcing the contractor to hire less qualified technicians, do shoddy work, fail to do background checks on employees or more drastic, have to shut the business down. It is very common for contractors who do work for warranty companies to pay their technicians a percentage of invoice sales. This can create a very bad environment for unnecessary repairs and dishonesty. 95% of the time, you have to wait days to receive service to address your claim and it is likely you will have to deal with rude and unprofessional companies just out there turning em and burning em.
Agent Bonuses/kickbacks. Most home buyers are not aware that some real estate brokers receive a small bonus for every sold home warranty policy. The question needs to be asked: who is really the main customer for the home warranty companies.
Leaking AC
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SOS, my daughter has spent more Thant 15 hours on hold, transferred into oblivion with nauseating one chorus of the same monotonous tune. Repeating over and over issues, only to be transferred again, 30-45+ minute holds, sent to wrong departments or disconnected.
Being told they don’t have a fax to receive documents, nor will they provide an email address so that providers can forward what was asked. Then being told that the installers can call in to provide the information requested. So now I’m supposed to ask them to come in to work at 5am just to hope and pray they won’t have to be on terminal hold! I don’t know of any businesses that have time to play their game of cat and mouse.
But I’m not amused. They have one HVAC company on their list. They can’t come out to even look at the system for two months, and installation in 2-3 months after that! I’m disabled, with an autoimmune disorder that affects my extremities.
I’ve had two amputations. This isn’t game of thrones but winter is coming. WTF is wrong with these people. If one person took a call and handled it til the end…, Would they wait on hold for me for over two hours?
No they’re too busy shuffling people on hold! I’m going to advise my daughter to have her paid in full policy refunded in full.